Does WHSmith pay their employees well?

According to anonymously submitted Glassdoor reviews, WHSmith employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at WHSmith. This rating has been stable over the past 12 months.

How satisfied are employees working at WHSmith?

49% of WHSmith employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WHSmith 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at WHSmith?

Sales Assistant (870) , Sales Associate (160) , Retail Assistant (85) , Retail Sales Assistant (76) , Customer Assistant (69) , Store Manager (61) , Team Leader (48) , Retail Sales Associate (47) , Customer Service (36) , Shop Assistant (36) , Customer Service Representative (30) , Supervisor (28) , Post Office Counter Clerk (23) , Store Assistant (23) , Manager (20)

What are the pros of working at WHSmith according to real employee reviews?

"Some colleagues are nice and helpful" ((in 152 reviews)); "Staff friendly and welcoming to me" ((in 151 reviews)); "People were nice and easy to get on with" ((in 144 reviews)); "good working environment" ((in 25 reviews)); "Great culture and structure to the job." ((in 16 reviews))

What are the cons of working at WHSmith according to real employee reviews?

"Low pay for working in an M&S cafe owned by WH Smith (£7.66/hour)." ((in 288 reviews)); "Short staffed because of poor management therefore you are expected to cover shifts with less than 12 hours notice" ((in 236 reviews)); "The manager was rude and hypocritical" ((in 93 reviews)); "Minimum wage and a lot of understaffing; so people are often expected to work alone for long periods of time." ((in 74 reviews)); "Long hours and lack of support" ((in 72 reviews))

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WHSmith

WHSmith Reviews

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3.2

49% would recommend to a friend

(2,507 total reviews)

Andrew Harrison

56% approve of CEO

42% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.0

Work/Life balance

2.8

Culture and values

2.7

Senior management

2.7

Career opportunities

2.6

Compensation and benefits

WHSmith has an employee rating of 3.2 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WHSmith employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

3K reviews

1.0

12 Jun 2015

Worst company I have ever worked for

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Just avoid accepting a job here. Do that and your life will be filled with positives.

Cons

They run you ragged to the point where you get seriously ill and them they dump you there. The pay is so bad it's hilarious.

1.0

14 May 2018

They don't care about their staff

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

I hated every minute of it so no pros

Cons

They don't care about their staff

1.0

27 Feb 2018

Not a hard job to do but management are backwards

Sales assistant

Recommend

CEO approval

Business outlook

Pros

Not a hard job. Work is relatively easy. Staff are lovely and easy to work with. Hours are okay and there are different shops you can be rostered to so you’re days aren’t all the same.

Cons

Monthly pay which isn’t great. Management are unprofessional at times. Staff aren’t treated all the same. Very intimidating at times and if they don’t like you sometimes look down on you. Very unfair at times. Don’t take staff complaints seriously.

Viewing 1 - 3 of 2,507 Reviews

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Worst company I have ever worked for

They don't care about their staff

Not a hard job to do but management are backwards

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