Signature Hardware Reviews

I’ll start by saying that I have no intention of leaving my job here at Signature Hardware. There is no other company that pays as well as Signature in my area but from the start it was obvious that this company just patches bullet wounds with bandaids as the go. Starting with what they call training. Our trainer wasn’t equipped to be teaching us (while he was awake) and since training many things we learned had to be corrected or completely dismissed, making our jobs extremely stressful. It’s not just training though, we get SO MANY emails. Every day a manager will come out with some sort of procedure change which then gets holes punched through it and the change to procedure is changed again. In customer relations there is one director, one manager, four supervisors and five leads. With that many people in management they should be able to manage better. Now we have been forced into mandatory overtime but the manager leaves at 4:30 on the dot every day. Every. Day. There are other things that are unfair too like giving preferential assignments to certain employees, not training everyone on the same things or giving positions in B2B and the showroom to people without posting the position or interviewing. It makes it impossible to advance if they don’t treat everyone the same. The facility needs some attention too. The public women’s bathroom closest to the call center provides no privacy at all. There are such big gaps between the door and the stall wall that you can make eye contact with the person walking into the bathroom while you’re on the toilet... and that gap is also perfectly aligned with the center of the toilet if you know what I mean. It’s humiliating but with only 10 minutes for breaks you don’t have time to go to one of the other bathrooms. There are also signs everywhere telling you what not to do. They posted coffee etiquette rules, bathroom rules, refrigerator rules, microwave rules and then there’s always the “do not touch!” that pops up here and there. Nothing is ever clean either. We don’t have a cleaning staff. I’ve only ever seen the call center vacuumed once and I’ve heard from other people that there is black mold in the walls and that’s why everyone around here seems to get sick so often. The call center is also filthy with stuff everywhere. It’s essentially one large room crammed to the brim with desks, not cubicles and although we get an email every time we make a tiny mistake nobody holds anyone accountable for keeping our shared space clean. In fact, one of the supervisors is the worst offender. He has two desks covered in junk and it spills over to the floor and surrounding area.

I was there nine years in Receiving in the warehouse, five of which were under the previous owners who ran the business like a family. I felt appreciated. I felt excited to move the company forward because we would get quarterly profit-sharing bonuses if we worked hard enough. And we did. We used to get a Christmas bonus of $125. We used to have a Holiday party every year at a golf country club that the owners would treat the employees to, open bar. One year we didn’t really qualify for the profit sharing for Q4, so Mike Butler, the owner, gave everyone $2000 to their 401k. They were generous owners and I felt like we were all working together. Then Ferguson bought the company. And all of that has gone away. Now, all supervisors and management that were there during the the 5 years I worked there before being bought out have been fired or let go. Now it’s a cold, lifeless corporate company. They don’t care about you. You’re just a worker. Ferguson doesn’t know what any of the employees have done with the company before they got there. Length of time working there means nothing to them. I was on a medical leave of absence for 6 months going through chemotherapy for stage 3 melanoma. After 6 of the worst months of my life, I finally came back to my friends at work. But my body was still incredibly weak. So I’m recovering my strength to be the worker I once was before the cancer. Then, after 6 months of slowly gaining my strength back, they laid off me and 5 or 6 other people. Apparently a company that makes billions of dollars can’t afford to use some of their saved cash to keep employees employed while profits go down some. No, to them, profits must always go up, all year every year without fail, so if it looks like there might be a recession or lower profits, they preemptively fire a bunch of people to make sure their numbers still look good if the recession hits. It won’t look like they got affected so hard because they fired a lot of employees to have some more cash on the books when bad quarters come along. It’s disgraceful. They do not care about you as a human being. You are negative dollars on their balance sheet. Maybe because I had serious cancer, they wanted to save a lot of money on me in case I got majorly sick in the future. They can’t afford to help a very sick employee pay for his medical bills until he retires in 28 years. I’m pretty sure they did the math when they picked me as one of the people fired. So yeah, I don’t recommend this company. It’s a shell of its former self. You are expendable, they will never fight to help you, and they only care about money. If you want to find a job where you can make a career out of working for a company and working there until you retire I would not count on it. I would look somewhere else.