Roadrunner Transportation Systems reviews about "money"

Management shifts every 2 months. They don't pay their in-house staff enough money so those people don't care about their job. The terminal I worked in was brand new and beautiful, but the energy was pitiful due to lack of organization, high turn-over rate, and nobody caring about their responsibilities. Must join the "Good ol' boys club" to advance in your career. Upper management treats sales executives and office staff like peons. CEOs have changed since I worked there, but CEO apologized to the sales team who had worked with Roadrunner for more than two years at the sales conference because he admitted it must have been hard for them to sell for a company who, self-admittedly, did not care about the customer, and only cared about profit and making a name on Wall Street. He admitted that the company just refused to pay claims for almost 2 years without explanation to the customer because they wanted to report a higher profit. The only reason they decided to pay the claims was because a lawsuit was finally in place. There, he claimed that things were changing, but in my entire experience, this company let their customers suffer by: A) Not picking up freight, and not explaining why or following up B) Not following through with 90% of what they promised (if a shipment made it to it's destination without issue or damage, that was a miracle... assuming it was ever picked up) C) Not having functioning online systems allowing the customer to track their shipments D) Never responding to inquiries of claims, damages, late deliveries, and ANYTHING that required someone to do some research or handle an upset customer. Some of my customers went weeks without a response, IF they ever got one at all. This company is extremely unprofessional and disappointing. If you express that concern, management will assure you that they are doing everything they can to make things right, but then turn their backs and forget what they just said. The systems were a joke. The three systems I was required to use daily did not speak to each other, so data was constantly incorrect. Used an AS400 system. Reporting requirements and formats were constantly being changed, so it made it hard to get into a routine and report accurate information. The compensation structure I had originally began with was altered, and we went 3 months without goals to hit. When they finally DID give us our goals, they told us they could change them whenever they desired based on "trends". This meant that our goals could sky-rocket mid-month if something changed. It also meant that if you brought on a bigger account, you could not collect residual commission because your goals would increase the next month depending on how much that account shipped. We were asked to work accounts that were owned by the house. As a sales person, you are money-driven, and spending time trying to resolve issues in accounts that you cannot benefit from is a waste of time. We were also told that upper management did not want to hear a word about that being an issue and that we were required to do it regardless. The terminal I worked in was a complete train wreck when it came to functionality. It had all the proper mechanisms, but no working system. At one point, the management turn-over rate was 1 week! This made it hard for the terminal manager to do his job. He was constantly training new hires who would quit by the end of the next week. I worked there for a year and this specific issue never seemed to be resolved, and only grew worse. The people who were hired shortly before me who had management roles seemed to be morally sound and were trying to do the right thing by the company and by the customer. I found it funny that those are the people whose "positions were eliminated", only to be replaced by others who seemed to agree with the previous, extremely low customer service standards. No organization. Not solutions-driven. COMMUNICATION was NON-EXISTENT. Problems were always ignored...