Old Republic International Reviews

They have a very complex claims business, which they choose to view as a call center. Consequently they hire people for customer service skills, not for their ability to read, analyze and make decisions. They are constantly implementing systems to attempt to compensate for the fact that their employees aren't qualified for the work they do. They do a lot of things to give the impression that they care (Halloween dress-up and buying pizza, for example), but when it comes to things that really matter, they fail. I worked for the company for 12 years, have a raise for over 5 years, despite consistently excellent performance appraisals. was then given the choice of commuting 200 miles daily or losing my job. The real kicker - after they fired me they told EDD I voluntarily quit, so I was denied benefits. The CEO is so last century (mind you I'm almost 60, so this is quite a statement) she has everything printed out to read from a hard-copy. They ask your opinion, but usually have their mind made up before asking the question. There wasn't a single time in the past 4-5 years I felt like a single thing I said was heard. There is a huge disconnect between their stated values and how they actually treat people.

Starting from the top down, the company describes itself as "ultra conservative". This means business casual attire is required every day. No jean days unless you donate to a handful of causes each year and will be permitted to wear denim on a designated Friday. This also means that the company does very little to invest in its employees or their morale. There are no funds designated for team outings to promote team building, IT has gone above and beyond to block anything that has nothing to do with insurance directly from the Internet and the company protects its upper management members regardless of how they treat their employees. Numerous complaints about management can be filed with Human Resources but HR is pretty limited in what they will do to resolve any issues. Usually the offender will get a stern talking to and will have to apologize to the staff member they have wronged. Ultra conservative also means that the company is still operating like its 1930. Wages are below market standard regardless of the fact that this is a Fortune 500 company and that it is currently in a growth period. High turnover, I mean HIGH. People are coming and going like it's a pit stop. Temps are overworked and seldom hired. The company doesn't invest in training of any sort. You kind of just learn by watching. There is no upward mobility, no opportunities for growth but in return, you will be treated like a second class citizen by your management team for the small one time payment of your dignity. I have seen employees be talked down to so demeaningly by managers and VP that it will make your skin crawl. I particularly feel like women in this company are often kept down and their own growth and skills are inhibited...by other women. It's sickening. There's no investment in employees. Morale is inversely related to turnover rate. It's like a race to get out before you get stuck being the face of scrutiny when someone leaves. It's easy to become complacent at a place like this. You show up, you clock in, you get a free cup of Keurig and you settle in for the day and do what you have to do. If you're lucky, you won't be bothered. You also won't be challenged. You won't be recognized for your contributions but you might get a nice Christmas card acknowledging your efforts. This company needs a major overhaul to get with the times.