Nottingham Building Society reviews about "system"

I should preface by stating I genuinely have no axe to grind with The Nottingham. I work for a truly progressive, forward thinking, friendly company. Working where I do now feels more like a community than a workplace and it has shown me the real difference compared to working at The Nottingham. There is no malice in what I am writing below but I want to and will tell the truth. In terms of work and conditions at the society the performance review process is a bad joke that is designed to ensure it is not worth the paper it's written on run by corrupt managers that are only interested in furthering their own careers and are happy to step on yours to do it. There are some brilliant people in the IT department that are very knowledgeable and care about providing the Society with high quality, secure systems. There are lots of people in the department that have been brought in from non-IT parts of the Society that are equally as good but unfortunately there are some of those that are clearly coasting and resting on the belief that they can't be fired, or simply say the right things and try to charm their way through their work life to have a job they simply do not deserve. These people are dangerous and I witnessed on more than one occasion where they put systems and customer data at risk. I wouldn't have an account with them. The department and the Society tries to pretend that they are progressive but nothing can be further from the truth with infrastructure from 2005 and processes and practices from 1985, working at The Nottingham is a frustrating mix of management not understanding modern technology and therefore unwilling to spend budgets where it's really needed to make the Society actually progressive. For instance, they were unable to cope with the current pandemic and couldn't support staff working from home. This is a very traditional building society - the archetypal financial dinosaur - and the development team tries to run itself as if it were a software house but has none of the ethics, practices or knowledge to pull this off successfully. In terms of working for a development department I have never known such a backward thinking, toxic place to work. Working for The Nottingham will mean you will be held back in your career, there is not one team lead or manager (especially IT and IT Development) that actually cares about anything except how to shift the blame when things go wrong, and trust me, they will, they only care about themselves and they will use you as a human shield to divert blame.

Old clunky process’s , old fashioned and dated systems, red tape everywehere

The work was menial and repetitive. They have out dated systems and management are not interested in progression.

The business has decided to “restructure” many areas, making many long term loyal employees redundant, only to advertise the same roles under a different title to attract new fresh faces. The Society has changed from where employees felt valued, to now just being another number and easily replaceable, some staff have been so upset by the changes that they have voluntarily left without having another role lined up. The systems are outdated. The Society boasts about new changes but does not implement them well.

The business is trying to operate like a corporate bank yet without the funding or resource to do so meaning more and more people are overworked, under resourced and burnt out. Unrealistic timelines are the norm with no time to focus on things properly and majority of tasks and projects being picked up 'side of desk' alongside an already large BAU workstack. Regular, last minute requests for ExCo packs/reports have to take priority which has created a hierarchal culture. Experience no longer seems valued, instead opting for bringing in new starters on significantly higher salaries and longer serving members of the team feeling under valued, under appreciated and often, exited from the business when their face no longer fits (happening monthly currently). We talk of being 'customer obsessed' and yet the core systems, processes and procedures are in desperate need of investment and overhaul if we are to truly put customers first. Instead, huge amounts of money is spent on external consultants and contractors who seem to disappear as fast as they arrive, often adding little to no value to business.

communication is not great as is very slow outdated systems

Pay is quite low compared to other companies Systems are outdated and clunky (but work)