Pros
Colleagues genuinely want to support one another, Peer to peer support is strong. I like what the strategy is trying to do, helping people to get onto the property ladder that would ordinarily struggle elsewhere.
Cons
The business is trying to operate like a corporate bank yet without the funding or resource to do so meaning more and more people are overworked, under resourced and burnt out. Unrealistic timelines are the norm with no time to focus on things properly and majority of tasks and projects being picked up 'side of desk' alongside an already large BAU workstack. Regular, last minute requests for ExCo packs/reports have to take priority which has created a hierarchal culture. Experience no longer seems valued, instead opting for bringing in new starters on significantly higher salaries and longer serving members of the team feeling under valued, under appreciated and often, exited from the business when their face no longer fits (happening monthly currently). We talk of being 'customer obsessed' and yet the core systems, processes and procedures are in desperate need of investment and overhaul if we are to truly put customers first. Instead, huge amounts of money is spent on external consultants and contractors who seem to disappear as fast as they arrive, often adding little to no value to business.
