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North Yorkshire Council

Engaged employer

North Yorkshire Council Reviews

3.6

71% would recommend to a friend

(195 total reviews)
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Richard Flinton

82% approve of CEO

62% positive business outlook

North Yorkshire Council has an employee rating of 3.6 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North Yorkshire Council employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

195 reviews
1.0
27 Nov 2025

Depends Entirely on Where You’re Based

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I can’t think of any. Some sites appear to offer good support, visible management, and real opportunities. But I didn’t work at one of those sites.

Cons

In my personal experience, each North Yorkshire Council site operates like a completely separate organisation. Some locations seem to be “favoured” — free parking, multiple managers on hand, clear progression routes, proper induction, actual guidance. My site, however, felt completely neglected. I spent over two years at a site with no manager, no team leader, no senior officer, and no on-site support of any kind. There was nothing in place for emergencies. Nobody checked in, nobody provided feedback, and on some days nobody even knew who was working there. On my colleague’s first day, no-one was there to meet her or tell her what to do. You were essentially left to fend for yourself, and if you asked for help, the “guidance” you got usually applied to other sites and didn’t fit ours at all. My teammates were regularly overwhelmed, with several breaking down in tears because the lack of support was affecting both their mental and physical health. I did everything I could to help them, but the stress still took a toll. It’s bizarre to come to work for years and feel like you simply do not matter. Meanwhile, the neighbouring site had half a dozen managers and team leaders around at any given moment. The contrast was astonishing. Career progression at my site was, in my view, non-existent. I applied for promotions, but my interview panels were always made up entirely of staff from the favoured sites, and they invariably selected candidates from their own offices. The recruitment framework is, in my opinion, highly subjective, and even allows panels to appoint someone other than the highest-scoring candidate. I found the whole process demoralising. If you’re considering working for North Yorkshire Council, be very careful about which site you’re based at. In my experience, you can have years of knowledge and work hard, but still be overlooked simply because you’re attached to a “disfavoured” location. Some sites seem like a dream. Others are an absolute nightmare.

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North Yorkshire Council Response
4mo
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your time at North Yorkshire Council didn’t meet your expectation. No one should come to work feeling overlooked or without the support they need, and we take your comments seriously and we want to understand more. Could we please encourage you to contact us to have a confidential conversation to help us better understand your experience to effect change, — please feel free to contact us directly at resourcingsolutions@northyorks.gov.uk. Our People Strategy sets out how we’re bringing teams together, strengthening consistency, and making sure every site has the tools, leadership, and guidance they should expect. This includes: • Building “One Council” ways of working, so no site feels left behind • Improving induction and day-to-day support for colleagues • Strengthening manager visibility, leadership presence, and access to advice • Reviewing recruitment processes to ensure fairness and transparency • Supporting wellbeing, development, and clear progression wherever you’re based We also carry out regular staff forums, surveys, and check-ins to understand what’s working and what isn’t, and your comments will feed directly into this work. Where we see gaps between sites, we’re tackling them — whether that’s resourcing, management distribution, or clearer guidance. Across the council, many colleagues tell us they’re proud to work here 95% say they put the customer first, Over 70% are satisfied in their role and would recommend us, And 82% feel informed, with 72% seeing senior managers as visible leaders. But we know these positive experiences aren’t reflected everywhere, and your feedback shows the gap we still need to close. Kind Regards, Team North Yorkshire.
3.0
12 May 2025

Mixed bag of good and bad

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, lovely people to work with, everyone works hard and commits to what they do, flexible working, very supportive management

Cons

too much bureaucracy (normal for public sector but frustrating), tend to be limited by the grade you are so no opportunities to develop so very little career progression. quite a 'cold' company , lack of empathy

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North Yorkshire Council Response
1y
Thank you for taking the time to share your experience. We’re pleased to hear you’ve found North Yorkshire Council to be a supportive environment with committed colleagues, great benefits, and flexible working arrangements. We appreciate your dedication over the past few years. We recognise that the transparency and scrutiny in local government can be a challenge owing to the vital services that we deliver as a large public sector organisation, and we are actively working on ways to streamline systems and processes as part of our ongoing transformation journey. Your feedback around career progression is also valued. Through our People Strategy, we are committed to offering clearer career pathways, development opportunities, and supporting employees at all levels to grow and thrive. As part of our continued commitment to building a more inclusive and compassionate workplace, we want to highlight our employee networks. North Yorkshire Council has several staff networks that provide safe, supportive spaces for colleagues and play a vital role in shaping the council’s culture, policies, and services. These networks promote wellbeing, represent diverse perspectives, and help us progress toward becoming a truly inclusive organisation. We encourage all employees to get involved with the networks and their activities. You can also watch video here: https://youtu.be/XA3s9fi6F50 We’re sorry to hear you’ve experienced the culture as lacking warmth or empathy at times, one of the challenges of being a large organisation is trying to adopt practices that meets everyone’s needs and in delivering this to do so through compassionate leaders. We’re continuing to foster a more inclusive and people-focused workplace, and your reflections help us in this effort. If you’d like to discuss any of your points further or share suggestions on how we can better support your development, please contact us at resourcingsolutions@northyorkshire.gov.uk.
5.0
19 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Ways of Working, Values and Culture, Benefits

Cons

Restricted Processes, Older Workforce that are less open to change

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North Yorkshire Council Response
1y
Thank you for sharing your experience! We’re pleased to hear you value our flexible ways of working, strong organisational values, and supportive culture; alongside the benefits we offer. These aspects reflect our commitment to creating a rewarding and inclusive workplace for all. We acknowledge that navigating established processes and fostering change can be challenging, especially within a large organisation. As highlighted in our People Strategy, we encourage all colleagues to adapt to change, look for improvements, and embrace creativity in finding the best ways of working. By doing so, we aim to create a dynamic and forward-thinking workplace that supports learning, growth, and excellence. We’re committed to listening, learning, and improving to ensure all voices are heard and changes are positive for everyone. Thank you for being part of Team North Yorkshire and for your valuable contributions to our journey. Kind regards, Team North Yorkshire
Viewing 1 - 3 of 195 Reviews

Glassdoor has 205 North Yorkshire Council reviews submitted anonymously by North Yorkshire Council employees. Read employee reviews and ratings on Glassdoor to decide if North Yorkshire Council is right for you.