Mattersight Reviews

Mattersight is more or less a consulting company that tries to sell itself as a software company. The average tenure of the exec team is 15 years, so there isn't much tolerance for outside ideas. The problem is that, while the idea behind the company is really cool, there isn't a real product offering to support it. Most of the client deliverables are manually created powerpoint presentations. And they have never once turned a profit in the 68 quarters of their existence.

- Senior management and above appear to be more concerned with their bonuses rather than investments in the future of the company - The organization seems to be sinking under the weight of financial struggles with no relief around the corner - Management appears to have no appreciation for employees due to sub par market-rate compensation and practically no benefits (lack of 401k matching, depressing lunchroom 'snacks') - Inefficient processes disrupt productivity and plague every step along the way, from planning, design and development to product management, testing and implementation - Lack of company wide culture due to persistent state of paralysis from employees being stretched so thin - Little to no communication across departments leads to scenarios where sales teams up-sell and promise much more than the folks below can chew and churn out - Deteriorating employee engagement; not aided by certain senior managers whose day-to-day responsibilities maintain an illusion of business impact and significance, albeit with no real results