Ongoing instability (reviews reported to deletion)
Pros
There are many capable and committed individuals within the Customer Success team who care deeply about clients and outcomes. The product and overall mission remain strong, and there is real potential for success with better leadership alignment and stability.
Cons
Customer Success has experienced multiple leadership changes in a relatively short period of time, which has created ongoing disruption and uncertainty within the team. Recent leadership approaches within the CS function have felt overly forceful and insufficiently collaborative, making it difficult for team members to raise concerns or contribute openly. Morale has declined as a result. Communication within the department and across teams has become more strained, and decisions are often made without fully considering the experience of those closest to the work. This has negatively affected trust and consistency. These concerns have been raised and formally reported internally at MarqVision. A previous attempt to share similar feedback externally was removed after being reported, so this review is written carefully and focuses on broader organisational issues rather than individuals.
