15 Nov 2017
Mac Tools Customer Service Representative reviews
3.3
33% would recommend to a friend
Brett Shaw
100% approve of CEO
66% positive business outlook
Reviews by job title
3 reviews
3.0
19 Aug 2017
At Corporate Headquarters, bringing your A game and putting 50 hours in a week might not get you anywhere.
Former employee, more than 1 year
Westerville, OH
Recommend
CEO approval
Business outlook
Pros
Online learning opportunities, work in groups, and days go by fast.
Cons
Have to get along with coworkers,, can be a challenge. Outdated everything; break room, phone and computer technology, and expect alot of micro-management. True ladder systems, you, your lead, your shift supervisor, your supervisors' Manager in an office monitoring everything, VP, and then CEO. "Leadership's Team" meets every week to discuss company info., aka you.
4.0
22 May 2017
Recommend
CEO approval
Business outlook
Pros
Office culture is comfortable. The managers don't micromanage you. You are treated like an adult. Good work life balance. The weekly perks are a good advantage (food truck Wednesdays).
Cons
Busy call center, you are always on the phone. If you make a mistake, instead of coming to you, an email is sent to several other people before you know about it and then you are "coached" on the correct procedure.
