Interior Define Reviews

CEO and upper level management preach transparency, but I was never told when I first started that ID was a still in start up mode financially, though we were opening stores like we were rolling in cash. (ID does not make money, simply relies on investor funds, and those funds were handled carelessly at the expense of employees). I am not a business expert but I think anyone with an ounce of intelligence could see the mistakes that were being made at the top. Grew way too fast way too quick, and created unrealistic and unattainable sales goals to which the blame for fell upon the employees. It was painful to see so many employees have to take the blow for mistakes made by the CEO and finance. Macro economy was always their blame which was was somewhat the case. Just sad and frustrating to watch so many people lose their jobs in a recession because of the carelessness of people with an abundance of money.

Tremendous mishandling of the company from executives and management. Employees beg for information regarding the state of the company, and customer-facing employees are expected to face incredibly angry and upset customers without being armed with information about hugely delayed deliveries and refunds. You’re constantly yelled at by customers demanding refunds/information but cannot get any real information from upper management to tell people. The only defense employees have is to lie about delivery/refund estimates that are not based on any real information. As a customer experience associate, you have almost no tools whatsoever to actually resolve anything for a customer, besides to just send an empty apology email or wait on the phone until someone is finished yelling at you. Luckily (and sadly), the phones were eventually turned off to reach CX because it was clear that letting customers yell at defenseless employees with no information or resources was not benefitting anyone. Sadly, the people on the frontlines have suffered the most while doing everything possible to stop a sinking ship.