IRIS Software Group Reviews

The way IRIS Software has treated its staff since the pandemic began is nothing short of shocking. I and 20+ others were culled from the business with no notice earlier this week in the form of a Microsoft Teams call. I had been with IRIS for over a decade and had been one of the top performers across my division for most of that period. Over time, the business has become less concerned with it's people and more concerned with pumping up the prices of their software and services. Customer retention and satisfaction is decreasing over time and the board is not doing anything about it. Customer's who are experiencing genuine issues with their business critical software are being actively ignored and their problems being left to fester. The new CSO, Chris Smith, was hired and gave a promise of honesty and openness upon his arrival. He then made an executive decision to end the business quarter 3 days early to preserve the business having to pay out as much commission. His version of honesty and openness was to let Managers cascade this decision down to sales and allow them to take the brunt of it rather than putting out a formal communication hisself. 22 members of staff have been left without a job this week while the business gloats about bringing new staff through the academy on social media. IRIS are so bothered about APPEARING to be a massive, caring company on social media that they're completely forgetting to live up to the expectation. Not only that but they are now pumping out fake 5 star reviews on Glass Door to cancel out the negative reviews. Do me a favour if you're reading this - order the reviews by 'Most Recent' and notice that 3 5 star reviews were published on 29th July, the day after a negative review was posted. Before that, two reviews had never been written on the same day. Do you think this is a coincidence? Absolutely not, it's IRIS Software doing something called damage limitation.

I recently concluded my tenure at IRIS and feel compelled to share my experience here on Glassdoor. While my time with the company had its moments, unfortunately, several concerning issues overshadowed the positives. Firstly, there seemed to be a noticeable lack of effective communication and receptiveness to employee concerns. Despite voicing my opinions and suggestions, I often felt that my input wasn't given the attention it deserved. This created a sense of frustration and disengagement within the team. Moreover, the circumstances surrounding my redundancy were perplexing. It appeared that my role was deemed redundant, despite evidence to the contrary. This raised questions regarding the legality and fairness of the decision-making process, leaving me feeling uncertain about the company's commitment to its employees' well-being. Furthermore, allegations against two managers deeply troubled me. It was disheartening to witness upper-management siding with the accused managers rather than prioritising the safety and dignity of the employees. Such actions undermine the trust and integrity of the workplace culture. Additionally, the CEO's visit to our office left much to be desired. While I anticipated an informative session about the company's vision and goals, it regrettably devolved into a monologue primarily focused on self-promotion. The lack of meaningful engagement and the patronising tone of the presentation were disappointing, to say the least.