A profit making machine with little to no regard for employees well-being - International Client Manager IRIS Software Group Employee Review

1.0
29 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Wages were average although were set by FMP Global before being acquired. Pension & some benefits were a nice perk. Paid sick leave up to 15 days. Some flexibility but manager depending and much less than they make out.

Cons

An incredibly understaffed team with lots of manager movement (usually down the scale rather than up) and very high staff turnover which is no doubt due to the chronic overwork. Breaks are impossible to take as the work is piled on high and deadlines just unmanageable. Staff are incredibly unhappy yet silenced and regarded as "negative". A ridiculous system in place to buddy up and cover work when someone is out sick (which is a constant) or on holiday which means staff regularly work over their allocated hours just to try to keep on top of client's emails. They encourage Giving Back Days yet it's impossible to ever take them with the workload. They say they value mental health yet put on the odd lunch time webinar (as if we had time to ever attend)

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IRIS Software Group Response
3y
Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. When an acquisition joins our family, we work closely with our business leaders to maintain a positive culture and make significant investments in our new team members when we invite them to join our competitive benefits package and extensive training, development and progression opportunities. We also include our acquisitions in our annual salary review each autumn, to achieve a pay parity with the rest of the IRIS group. We are delighted to have also welcomed 13 new hires into our International Payroll Services within the last year, expanding our team to 34. We care deeply about our employee wellbeing and mental health and are extremely proud to have been recognised as one of the UK’s Best Workplaces™ for Wellbeing. We signpost and provide a range of physical, mental, and financial wellbeing, such as our incredible Mental Health First Aiders, our Belonging Champions, daily wellbeing nudges, our weekly workplace support group, company-funded access to talking therapies, wellbeing apps, an Employee Assistance Program, and Mindfulness training. We also have a dedicated Wellbeing intranet page where employee can access all of these resources and find specific and tailored support. We are proud to encourage employees to share their feedback with us through our engagement survey tool, Peakon, which gives everyone the opportunity to send suggestions directly to managers to support planning and prioritising workloads effectively. We are delighted that our engagement score for International Payroll Services is at the true benchmark and has consistently been improving over time. We are also scoring high on ‘Management Support’, ‘Organisational Fit’, and ‘Goal Setting’ as drivers of engagement within the team. Our employees can also share their feedback with our 48 Employee Voice Ambassadors across the business, who support business improvements by listening to the team’s feedback and presenting their findings at monthly breakfast meetings with their Executive member and Heads of Function. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. We wish you all the best in the future. Kind regards, the HR team

Explore other reviews about IRIS Software Group

5.0
6 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have been with Iris for approximately 5 months and have been incredibly impressed. The people I work with from my peers, leadership (including executive leadership) and my team, are amazing. Building relationships has been easy as most of the employees are open to it, are very collaborative and genuinely want to help! Iris is also focused on equality and ensure we all have a fair opportunity for growth. While we have a lot to do here, it is clear that we are valued.

Cons

As a rapidly growing organization, we have some growing pains and some foundational processes, systems and flow that need to be updated and/or adjusted, but nothing that won't be fixed over time.

5
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IRIS Software Group Response
1y
Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
4.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Lots of flexibility, not much micromanaging

Cons

Flailing product leadership, poor customer service and onboarding experiences

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IRIS Software Group Response
1mo
Thank you so much for taking the time to leave a review, although we are surprised and disappointed by your comments. We recognise the critical role that strong leadership plays in making IRIS a great place to work and delivering outstanding customer experience, and we have recently hired new members of IRIS' Executive team in support of this. Customer service and onboarding are key priorities for IRIS. We are proud members of the Institute of Customer Service and have taken steps to improve both client and employee experiences, such as implementing advanced technology, customer-focused initiatives, and recognition programs like our Customer Hero Awards to celebrate those delivering exceptional service. These efforts reflect our commitment to creating a seamless experience for every customer and ensuring our employees feel supported in delivering that promise. We’re pleased to hear that you valued the flexibility and autonomy IRIS offers, as creating a positive work-life balance is an important priority for us. We're always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email ​EmployeeFeedback@iris.co.uk​. Kind regards, the HR team
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