Global Knowledge reviews about "culture"

Hmm...Where to start? GK has lost care of its employees as individuals. Despite being a training company, no training seems to be provided to any employee in relation to their role. GK culture is currently in a state of ‘if you are loyal to upper management, then you stay. If you question things, you go.’ There were 2 sales managers remaining when I left—there should be 9. They had all left or been let go. If you go to HR for any sort of concerning issue, don’t expect any help or guidance unless it’s related to benefits. Generally the concerns are listened to and then completely ignored. They are slowly outsourcing their sales department. There is a team of 50-60 individuals ready to go in India as I type this. My opinion is that remaining higher ups will be offered a transfer at some point so that when they decline they don’t have to pay that person any severance. The disparity in management styles is astounding/concerning. You have one manager who will ask you what you’re doing if she sees that you haven’t made a dial in the last 5 minutes, and another who you’ll hardly speak to over the course of your day. It’s been a mess for a long time; I could go on. There was a time when it was good, but it’s long gone. I hope they can find a way back to how they used to be.

Obnoxiously metrics driven. Poor leadership. Not a whole lot of room for growth. Lacking communication between departments, which makes your job as a sales rep really difficult. A lot of customer satisfaction issues, many of which are out of the rep's control. Also, the company is not doing well financially and it's obvious. Lots of pressure to perform with that in mind.

There is no success plan to fix the company. And yet so many beat their heads into the wall everyday. No job or company is worth the stress and ill treatment experienced here by the COO and other executives. The company has been in decline for many years, so my advice to current employees and prospective candidates is to move on. There are many wonderful companies in this region that are deserving of your many talents. This company is not one of them. There is not a plan to turn things around. It will not return to its former glory. RUN! Go be happy and healthy working somewhere (anywhere) else. It’s amazing how much more you can appreciate and be appreciated finding another job after leaving this company. Stop delaying the inevitable. Stop putting off being happy and successful by putting money in the pockets of those that don’t respect you.

- Toxic, anti-sales and people last culture. Performance is not rewarded it is just pushed to fill other gaps. - Complaints about inappropriate behavior at the highest levels are ignored. - Executive leadership is unqualified and uninterested in learning about the business. -Middle Management has been reduced to escalation points for the massive amount of issues impacting the end customers. - Pressure to not utilize your benefits is pervasive.

-Culture - If you call circling the drain a culture -Nobody knows if GK is going to be around in a year not even GK -There is allot of misplaced trust in upper management who has no clue what the pulse if sales is like or the culture and unfortunately its this upper management who is making the decisions. -The do not train new sales reps, they just throw them onto the sales floor and hope for the best -In an effort to save money they have reduced the amount of sales managers, gotten rid of assistant mangers and now overload the ones that still remain. Three managers for nearly 90 reps. -Another effort to save money is cutting jobs in the US and moving them to India, this has not worked out so far and has caused more issues that create a more negative experience for our customers. From initial looks they are looking to move most of the inside sales teams to India now.

- The company is bleeding talent, more than 100 people either left or got let go in the last 12 months - The company is consolidating roles across their NA workforce and aggressively exporting work to their partners in India - Lots of pressure from top management to make good on forecasts moving forward - Top management decisions are made with zero input from mid-level management or front line reps - Drastic changes are frequently communicated last minute with implementation efforts falling onto mid-level management and front line reps with no regard towards customer experience or satisfaction - Aging company infrastructure with some processes that can be a nightmare to deal with, which again in some cases negatively impacts customer experience - CEO goes missing for months on end, leaving the impression that the company is run by COO

none I can think of

No growth option, no support from the management for targets.