I feel terrible writing this because everyone has positive intentions and works hard, but Customer Experience senior leadership is extremely disorganized. Always feels like one step forward, two steps back. The org is constantly changing directions, but not in a way that has been productive or achieved any real results. The company needs some solid leadership in there to turn things around.
Compensation across the company is significantly below market rate for remote software companies. People were mostly happy to accept this because of the benefits of a 4 day work week, but with that changing and no adjustment to compensation I really wouldn’t recommend new joiners come here…the other benefits also aren’t very competitive. No 401k match, health insurance options just ok, the updated 5 day workweek comes with 15 days PTO and a limit of 5 sick days (which is fine but you can find that really anywhere).
I’m not sure how the company plans to hire competitively or keep talent motivated when compensation is this low. I guess they’re relying on the current bumps in the tech market limiting opportunities?
