Not the best - Customer Service Representative the LEGO Group Employee Review

2.0
12 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Great vacation and personal time allotment, LEGO discount, very fun vibes in the department with activities, contests, and being able to decorate your desk. Annual bonus. Good job if you’re looking for just a job, not a career.

Cons

High expectations (7 calls per hour, no time to think), depending on how much the management likes you, you can either get away with everything, or get away with nothing, definite favoritism, favoritism allows for reps to get hired for slightly better roles, but good luck getting out of the CS department if you don’t have a connection in another department. Pay isn’t that amazing. You can only take breaks during the 15 minute slots they have you scheduled for. No more desk decorations, sense of community has greatly diminished post-COVID

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the LEGO Group Response
3y
Thanks for taking the time to share your experience. We'll pass on your feedback to the local team here as it's important they see this. If you feel that you'd like to follow up on any of the points please connect with a member of the team in Enfield so the issues you describe can be followed up.

Explore other reviews about the LEGO Group

5.0
2 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing employee discount and environment. Super fun place to work!

Cons

Customer support center moved to Arizona.

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

Cons

Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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