If you fit into the lad culture you'll be fine - Onsite Engineer eduthing Employee Review

Free Food Free Drinks Nice office Alot of the people are nice to work with and you can have a good laugh with most people.

Management & Communication Communication between departments is inconsistent, and important feedback often doesn’t feel acted on Decision-making can be unclear, with limited transparency around priorities There is a noticeable gap between how the company presents itself and how issues are handled day-to-day Sales & Customer Delivery Customers are sometimes supplied with incorrect or mismatched equipment compared to what was originally quoted Poor coordination between sales, engineering, and project teams leads to missed expectations and avoidable delivery issues Site planning and visits are often poorly organised Operational Process & Organisation A lot of work is reactive, with constant firefighting instead of proper planning Documentation is often missing or out of date, including network diagrams and site information, which makes troubleshooting unnecessarily difficult There is little consistency in how environments are managed across customers and sites Technical Environment & Infrastructure Security practices feel inconsistent and underdeveloped in several areas Some environments rely on basic or incomplete email security setups, with limited filtering and preventative controls in place Backup solutions are not always robust or aligned with modern best practice, and disaster recovery planning is often unclear or missing Microsoft 365 configurations vary widely, and in some cases lack proper security hardening or standardisation There is often no reliable source of truth for network topology or site infrastructure, which increases operational risk Training & Development Training and development opportunities are limited beyond onboarding Access to learning platforms has been reduced, making it harder to upskill Progression often feels informal rather than based on a clear development structure Workload, Pay & Administration Workload can be heavy, with frequent overtime expected to keep up with customer issues Overtime and extra effort are not always consistently recognised or rewarded Expenses and administrative processes can be slow or inconsistent Culture & Morale The company presents itself as employee-focused, but in practice concerns raised by staff are not always addressed Some employees feel feedback is dismissed unless it aligns with management priorities There is a perception that staffing decisions are not always transparent, which has affected trust and morale In some cases, experienced staff have left under unclear circumstances, which has contributed to instability within teams, not enough staff to cover the extra work load Inexperienced staff are promoted to positions which they are incapable of Certain charges for basic services feel disproportionate and add to frustration around how customers are treated

You will meet some amazing co workers inside and outside the office Can be chill if you keep to yourself Good entry level role Free drinks and snacks in the office is a nice touch.

Management overzealous and are only interested in each others opinions Slow/no progression High staff turn over A lot of staff are unhappy and over worked while being under paid Never truly feel valued Management unable to take criticism and become defensive then target people Promotes ‘fair chance’ but doesn’t actually mean it, plays favourites a lot I know this personally as they offered to for me; they also promoted a senior trust engineer without the advert going up for other better more qualified candidates to apply just because they want people who conform to their wishes and won’t raise concerns