No career growth or culture, prob looking to sell the company at this point. - Engineer Manager Zoom Communications Employee Review

1.0
11 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Company offers remote work, at least for now. Offers RSUs and Good work life balance depending on the team. Nice to work for a company that has a household name.

Cons

The biggest draw for Zoom over the years was the great culture, hence why it was Glassdoors top companies to work for, however, the culture is terrible now (1 Star), which is why you don't see it as a top company on glassdoor or anywhere anymore. Leadership doesen't care about culture, they offer cheap pins, and discounts to the store which used to be free for everyone. No real perks to brag about, they claim to have $7 billion in cash but offer no real perks that they used to. The company is not organized and no real strategy or process. It's always get this done by a certain deadline. No 401k Match. The stock is tied to your total comp which has decreased tremendously over the years. A lot of people lost hundreds of thousands of dollars if not millions because leadership team is uninspiring and lack competence. There is no CMO or Marketing org! All marketing has to be approved by the CEO but he lacks a vision, hence why common people still don't know that you can use Zoom to chat with each other. AI is not going to save Zoom! It's actually costing Zoom more to run AI, but we keep incorporating simple AI features that cost and fire employees because of it. Zoom stock has suffered even if it did have AI in it bc investors don't care. The company All Hands is a snooze fest, it used to be energizing but all they talk about is AI, people can read between the lines that the All hands is more of a sales pitch to investors rather than a time to inspire employees. Zoom is ignoring it's bread and butter which is Communications weather it be Video, Chat, Audio etc.. we rely on the pandemic boom and haven't made much traction yet.

avatar
Zoom Communications Response
1y
Thank you for sharing your detailed experience as an Engineering Manager at Zoom. We appreciate your candid feedback about the remote work flexibility, RSUs, and the work-life balance you’ve experienced, along with your reflections on working for a company with such a strong brand recognition. We understand your perspectives about the changes in company culture, lack of career growth, leadership decisions, and the impact of stock performance on total compensation. Your insights regarding the absence of a marketing organization and the focus on AI, along with the need for more transparency, are particularly valuable as we reflect on ways to improve. Thank you for your contributions over the past several years. If you would like to discuss your experience in more detail, please feel free to reach out to us at engagement@zoom.us. We appreciate your feedback and wish you continued success in your role.

Explore other reviews about Zoom Communications

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great product, great team, work/life balance, great tools

Cons

Products change rapidly and training isn't always helpful

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

4
avatar
Zoom Communications Response
2d
Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
See reviews by: Helpful|Rating|Date|All