Great opportunity - Client Engagement Specialist Zillow Employee Review

5.0
6 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Honestly the best position I've ever had. There is so much this company offers you as a whole, with full paid health benefits, great pay and career development I can't see why anyone would have anything negative to say. Yes we are going through some changes that I can say can be difficult on some people but it has to be done to make the consumers and the agents have the best experience with Zillow. I've worked for companies in the past that would never give you any opportunity to grow and with this company they don't want to hold you back at all. We do work 4/10s but we also get three days off which helps with my schedule perfectly so I can have more time with my children. They also very understanding with your personal issues like sick time, mental health and PTO. When your sick or have a family emergency, no problem. Zillow fully understands what your going through, they will give you the time off you need to help yourself or fix your family issues. Which to me is almost unheard of in other companies I've worked for. No matter if I felt like I was near death I had to go to work in the past. The Affinity groups are great as well, these groups help you build connections with other people in different positions at Zillow so you can promote yourself internally. I love working here and can't wait to see what the future holds for me and for Zillow.

Cons

The only con is I wish we can get more notice for changes in the SOPs due to I feel like people feel rushed and more errors occur.

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Zillow Response
7y
Thanks for this great review. I agree the speed that we're changing our procedures can sometimes mean you don't have a lot of time to digest them. I appreciate your hard work and effort while we pivot. -JR Gast, VP Client Experience, jrg@zillowgroup.com

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2.0
1 Jul 2026
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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