Pros
A mostly enjoyable experience due to my funny and friendly cashier employees who would help me in my times of need with troublesome customers. Another pro was the 25% employee discount that you can use in not only Zara but Bershka, Pull and Bear etc! This is especially good during the sales! You also receive a £50 gift voucher at Christmas, lots of fruit everyday and a decent retail salary compared to other shops due to the commission which if you're in a busy shop adds up every month! Working in Zara definitely teaches you how to work in a fast pace environment and improves your people skills and attention to detail. As someone who has worked on the tills, the shop floor and the fitting room, I can hand on heart say that being on the tills is definitely the best and easiest, except for the fact that you have lots of responsibility - so if money if missing in your department they will be harsh on everyone who was on the tills that day!
Cons
There are lots of cons with working in Zara, one would be the managers (NOT ALL) who can be very condescending and belittle you. As most of their first language are not English, they sometimes can be rude to the customer and not understand what they say meaning the customers sometimes get angry with you. The head cashiers can be very rude to you and you just have to take it! As someone who has worked in 3 different Zara stores I can tell you that some store managers are honestly the rudest people you will ever come across. On my first day at one store I vowed not to finish my week there due to the manager clapping in my face and being condescending to me as if I was a small child being told off by a teacher. They just don't listen to what you have to say! Some employees take advantage of you being new aswell. Another major con is the lack of store equipment like iPods which you need to check items for customers. Then the managers get angry at you for not being able to help the customer and expect you to find a non-existent iPod out of thin air to help the customer quickly. As a store that makes so much money I have to say the technology in the store is rubbish! Old and slow so prepare for customers to get angry with you when its not your fault! Also working in Women's is the worst, if you can choose work in Men's as the customers are the nicest and don't give you as much attitude as the women customers. The environment in Men's (tills) is much more relaxed too as the head cashiers are all in ladies. In women's the workload is soo much more and if you're on the shop floor or fitting room it can become impossible to do everything the managers expect you to do (you have to be nonstop). The last major con I experienced is the fact that the managers just expect you to do overtime without the decency to ask if thats okay, especially when you are working the closing shift. So if I was finished at 11, overtime would mean that I would get home very late which is scary to travel that late from central London.