Wiseslop - Marketing Wisetack Employee Review

Great people and mentorship / place to learn Interesting and useful product

NA that I can think of

N/A. There are none, at this point.

Toxic, high stress, lack of psychological safety. Very little to no structured training or support. Inexperienced and disorganized leadership, lack of guidance, and managers being unavailable when needed. CX carries the heaviest workload at Wisetack and paid the least. They expect you to take on “extra” duties but never will increase your pay. A topic of discussion between the CX agents is always encouraging the others to “plan your exit” early, as they will let you go as they’re using AI to answer customers calls now. They recently laid off agents but didn’t want to call it that, but that’s what it was. The amount of peers in the department that are now on medication to help with their stress and mental health, which includes myself and leadership, has grown over the years. You will need it. Over time, it becomes clear that the demands of the role significantly outweigh the support provided. What may initially seem like a strong opportunity can quickly turn into a stressful and unsustainable environment, and it only gets worse the longer you are there. One last thing- having certain employees making “jokes” about ICE coming after them is NOT a good look. I’m sure a lot of contractors and merchants are from other countries (or possibly undocumented).