Company that just went through major restructuring - Anonymous employee Wiley Employee Review

3.0
22 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Above average salary for Customer Service positions - Good benefits

Cons

- Unrealistic email targets, without considering quality of emails - Company went through major restructuring and outsource many production and customer roles to Philippine. Might not be a good time to join during this transition when new staffs in outsource office are still learning, and many experienced staffs have left -Still using old system whereas all other companies are already using SAP

Explore other reviews about Wiley

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice coworkers and managers, work-life balance, smart people and industry, opportunities to grow skillset. If you volunteer for opportunities, you will be supported and will learn a lot about the industry.

Cons

Pay and hybrid office work

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay and benefits for publishing.

Cons

Once of the most toxic work environments I've ever worked at. Upper management tears editors down if you are not a favorite. Favorites are chosen by metrics that do not exist, and are subjective and arbitrary. Wiley is losing money because brilliant, young editors leave due to no support and toxic work environments. Wiley Trade is essentially a hybrid publisher. Author's put a lot of money into their book -- too much. There is very very little marketing and publicity support for authors. But they brand as more than there actually is. All in all a very sad place to work and sad for authors.

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