Pros
The people are generally great. From head office colleagues to all of those out in the operation. The onsite coffee shop is decent (but that’s not really a pro imho) and you get a bit of a discount in the unloved restaurants and aging hotels. It’s a well loved brand. But the brand is going downhill due to constant cuts.
Cons
Rigid 3 day hybrid attendance rules, despite hiring half the support centre staff on a 2 day basis. It’s borderline constructive dismissal if you can’t meet the pointless attendance rules. The office “culture” is extremely bland. A lick of paint here and there doesn’t constitute an office refresh. There’s nothing inspiring about the workplace. The constant restructures are the CEO’s MO - cost cutting. It’s no longer about the people who make hospitality a great place to work. New bonus has totally screwed over those in the middle to pay those at the top even more. I used to love it here. Now I can’t wait to leave.