Established brand now experiencing a slow death - Architect Western Union Employee Review

2.0
1 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Recognized brand to work for. Company perks and learning platforms are good. Most team members work hard to contribute to company success.

Cons

Core platforms still run on a lot of legacy which creates several limitations for improvements and innovation. Career growth in company is very limited. Several team leaders are very insecure about their jobs and try not to mentor teams, in order to hold on to their jobs. Extremely difficult to get a raise or promotion. Extensive turnover of leadership team with significant changes every year. Sr. Management in the Tech leadership team seem to lack a good understanding of payments, and do not work well with Product teams, which creates several roadblocks when trying to improve against the competition.

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Western Union Response
2y
Thank you for your review. Throughout our company’s lifespan, we have continuously strived to evolve to serve our customers, and this phase of our evolution is no different. Since the announcement of our Evolve 2025 strategy, our company has been undergoing a transition into adopting structures, technology, and processes that enable us to execute our strategy and serve our customers better. We understand that dealing with these changes can be challenging, and we value the insights and feedback that come our way. We look forward to our leaders and employees evolving alongside the rest of the organization as we work to achieve our mission of becoming the world’s most accessible financial services company.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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