Honest review, keep searching for something else - Operations - Sales Western Union Employee Review

1.0
22 May 2019
Recommend
CEO approval
Business outlook

Pros

Benefits are above average. 401k, immediately vested and 5% match, generous PTO (but hard to use), multiple choices for healthcare insurance and includes dental and vision.

Cons

This is a dying company that is no longer viable in the industry it once dominated. There are serious issues with code of conduct within the US regions. Frightening stories and it appears senior leaders are ok with this management style. Toxic is a word that is used to describe the work environment. There is zero work/life balance due to the strategically created sense of fear that you will be fired if you are not always available. The standard the US operations and sales team is held to compared to the support staff is both frightening and comical. The support in Costa Rica, Mexico, Philippines and third party vendors is dismal. The impact of the high turn over, lack of training and knowledge of US operations makes it impossible for sales success. This is not a company you will feel valued, respected or should be thinking long term.

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Western Union Response
7y
We want to say thank you for over 10 years of dedication and hard work at WU! We are happy to see you list many benefits as pros. We are disappointed to hear of your experience and we take these matters very seriously. At WU, we strive to ensure that our employees find a healthy work-life balance, as well as seek and receive the training they need in order to be successful.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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