Tellers are now Salesmen? - Teller Wells Fargo Employee Review

1.0
21 Oct 2009
Recommend
CEO approval
Business outlook

Pros

Wells Fargo is a stable company and with room for advancement and opportunities for dedicated employees. The upper management from outside the local branch always seemed polite and respectful when they visited the branch.

Cons

I disliked the over emphasis placed on sales goals at Wells Fargo. I felt like Wells Fargo harbored an environment that encouraged employees to tell customers falsehoods or half-truths in attempts to up-sell the customer into accounts and products that were unnecessary and not fiscally beneficial to the customer. I had no problem being a "teller". I enjoyed the money handeling and helping customers with their problems, but that is not what Wells Fargo is interested in from a teller now days. They simply want someone that will sell their products to every customer. Often times the Assistant Manager will sit behind the teller line and watch your interaction with each customer. If you do not offer the products like the computer prompts you too, the manager will be pulling you aside to give you "tips" and "suggestions" on how to sell these 'products" to the customer. The manager at our branch always wanted us to pitch customers credit cards under the guise that using a credit card instead of using savings will help you to "save your money!" I mean why use your savings when you could just charge up your credit card and then pay the bank more if fees, yea!!! I couldn't stomach the high pressure sales environment that is the culture at Wells Fargo, so I left. Also, the pay is horrendous. I believe I could have made more money working at a fast food restaurant. They do a lot of contests and offer performance bonuses, but most employees never reach their preset goals so you end up not making enough in extra incentives to make up for the poor pay.

Explore other reviews about Wells Fargo

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, great community aspect

Cons

Some people are overworked, still slow off of past history

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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