10y
During the multi-week training process for new hires, WeightNot administers a number of evaluations to ensure that staff have mastered the foundational information and skills for their positions. Depending on the role, these will include quizzes, tests, written assignments and role plays. The quizzes and exams are open book and new staff are provided ample time to complete these exercises, so this is typically only stressful for those who do not pay attention or do not take notes during training sessions, or who fail to review written training materials or study in advance of these evaluations (for which the subject matter is made very clear). We do take a rigorous approach to training, reflective of the expertise that we want all of our staff to possess in order to best serve our clients, and for those truly interested in nutrition and health, this is a huge plus and a major reason to join WeightNot -- not a reason why they would otherwise decline a position. To the extent that someone is uncomfortable with or unenthusiastic about learning in general or specifically in the area of nutrition or physiology, then certainly WeightNot would not be a good place for them.
WeightNot hires for two primary roles -- Enrollment Specialists and Coaches. While both positions involve some amount of sales, revenue generation through new enrollments is the primary responsibility of Enrollment Specialists (as specified by the job title and job description, as made explicit in the job interviews and offer letter, as noted in the very first line of the performance evaluation forms which are distributed prior to the first day of training, and as made clear in so many other ways that are too numerous to list.). There are also different qualifications for these two positions, most notably that coaches are required to have a nutrition degree so that they can properly advise members during their programs, while Enrollment Specialists generally have some amount of sales or membership enrollment experience. For someone to be unaware that they were hired into an Enrollment Specialist job with revenue responsibility is frankly impossible to imagine, short of simply failing to read their job description and failing to pay attention in their interviews. Not only do we "mention" the duties of Enrollment Specialists relative to Coaches during the interview process, we provide this information in writing in numerous formats.
WeightNot treats all staff as professionals who seek to continuously improve upon their skills and performance. Feedback to all staff (new and tenured) is highly structured and exclusively job related, and could include areas such as communication skills, energy level and engagement with members, productivity, attendance, use of technology and more. We have a dedicated training manager and team leaders who work to help staff master their responsibilities and improve performance on an ongoing basis. For those who are unable or unwilling to incorporate constructive feedback or are uncomfortable with evaluation of their job performance, WeightNot would again not be a good match.
Overall, WeightNot prides itself on providing prospective hires with clear, comprehensive and detailed information about the positions they are considering, as well as in providing professional and constructive feedback to all of our staff. Our goal is the professional success and growth or our team members, and we work quite hard to realize this goal every day.
