“Sinking Boat” - Relationship Manager Vanguard Employee Review

1.0
5 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Desks and chairs are provided. If you bring in your lunch to work they have refrigerators and microwaves in the lunchroom!

Cons

I used to be an Assigned Rep until they Decided to change my role to a Relationship Manager . This role has now become a highbred sales/inbound call center role. All that matters is your sales numbers. In December we are now working a minimum of 40 our hours plus a week. All the team leads in management in the Charlotte area are all 25 years old and straight out of college. Promotions and not given based on skill set but based on who you know. All the team leads love walking around the office with their Laptops in their hands and feeling Important. This company is going down the hill really fast and the ship is sinking.

Explore other reviews about Vanguard

5.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good culture Good work life balance Great Benefits

Cons

Location is far from Philly Hard to gain large pay jumps

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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