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Vanguard

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Vanguard

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Vanguard Reviews

Updated 7 Jun 2023

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Found 4,808 of over 5K reviews
3.6
66% Recommend to a Friend
Vanguard CEO Tim Buckley
70% Approve of CEO

Found 4,799 of over 5K reviews

3.6
66%
Recommend to a Friend
70%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
1,449 Ratings
Pros
  • "Work/Life Balance was very good(in 602 reviews)

  • "Great benefits from the company(in 397 reviews)

  • Cons
  • "Work life balance starts to struggle(in 82 reviews)

  • "Work was non stop every day back to back call center environment(in 69 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 3.0
      Current Employee, more than 3 years

      Crew burnout and lack of DEI in leadership.

      18 Mar 2023 -  in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      normal crew level are friendly and supportive some talented crew have been hired in recent times really supportive colleagues hybrid roles, more beneficial and flexible than most in the industry

      Cons

      ELT unable to take accountability everything is on excel, leadership fear technology lack of funding for technology you have to be a "yes person" to progress. leadership repremend challengers. burnout is an ongoing theme of crew high turnover in some areas, due to poor leadership the firm is at risk of homogeneous boards, and leadership Diversity, Equity, and Inclusion are just buzz words

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      1 person found this review helpful
    2. 2.0
      Former Employee, more than 3 years

      You will stagnate

      29 May 2023 - Software Engineer 2 in Malvern, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      “Worklife” balance Everyone is nice and relaxed. No real pressure

      Cons

      If you are not in a college hire program like TLP and you take a dev job directly after college, your career will definitely suffer. I was hired directly as a developer after college, and was put on teams that didn’t really do any “real” work or have interesting projects. Meanwhile, friends that were hired on the same year and were in the TLP program were promoted quickly to senior. Your work will be meaningless. Few teams are doing complex work, and a roll of the dice to get on a good one. In my department, most managers didn’t know what was going on with most teams. Lack of accountability is insane. Most are coasting. Good if you are starting a family and maybe settling down. Really, really bad if you want to work hard and progress to achieve your fullest potential. I felt like I wasted years of my early career working hard for a company and managers that couldn’t give a crap. I’m progressing at a better company with the same amount of effort with more pay and recognition. Also, heard from more tenured employees that leadership, compensation, and direction have declined since Bogle left Vanguard, and has accelerated downhill post 2000s era, and I would concur. Early career devs beware. Plan to leave 1.5-2 years if you aren’t a senior by then.

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      3 people found this review helpful
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    4. 3.0
      Current Employee, more than 1 year

      Not what they seem

      23 May 2023 - Client Service Representative in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Going through licensing. The benefits and the hybrid schedule

      Cons

      Some TLs have favorites and are racist. I’ve had a TL who hasn’t tried to assist with anything work related and will ignore me then complain about numbers. It’s all about numbers, nothing else. As far as work from home options, Vanguard leaves it up to TL and he only allows certain people to work from home. Even when my daughter was sick, he wouldn’t allow me to work from home. I could either take PTO or if I didn’t want to use pto, I could do unpaid and then get points against me. Benefits (some) offered when I first started has stopped. They make it seem like they care about clients and employees but in all actuality, they only care about numbers. They put my colleague on a 6 month involuntary short term disability leave for not lying to a client about their money. Now they can’t get any kind of pay because VG “technically” is paying them but not directly. It’s going into a 401k. They can’t get unemployment nor get another job. It sounds illegal.

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    5. 3.0
      Former Employee, more than 10 years

      Visibility before efficiency

      29 May 2023 - Leadership Development Program in Malvern, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Many first-time managers with great enthusiasm gain their people leadership credentials here. You learn the essentials of HR policies, interviewing, hiring, feedback, project management and are able to build networks across the company.

      Cons

      Very inefficient operations and long hours. Everything is ad hoc. The turnover is incredibly high because the goal is to move on. Many have come with the skill to work the visibility system that gets you recognized for opportunities and the best opportunities are for the chosen. Those people move on in less than a year. Sadly, youth is treasured over experience where more discernment over projects would avoid wasted time. The result of this combination is long hours to impress people, ideas that can only be implemented with the manual oversight of the person who implemented who will be gone within six months.

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      1 person found this review helpful
    6. 2.0
      Current Employee, more than 1 year

      Growing Disillusioned - Would not recommend

      26 Apr 2023 - Accountant in Malvern, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      401K & other benefits are great, some of the people are nice to work with

      Cons

      1) This is very much so a company where people are encouraged to and do drink the kool-aid. Pride in your company is one thing, but some people make Vanguard their personality, and this is a little offputting. 2) "Vanguard Lore" - The guy that got out of the phones and become head of X; That there are limitless opportunities. That they care about their people. 3) Obsession with continuous improvement means managers and senior managers are encouraged to initiation CIPs which amount to endless amounts of meetings whose intention is to get blood from a stone, i.e., improving very trivial things which then are forgotten about immediately 4) Calibration and forced ranking. Everyone hates it but nobody will do anything about it. Does not improve morale. 5) It is not enough that you do your job well. See above. To simply do your job well means you will be ranked low during calibrations. 6) RTO - Rumors of increased scrutiny abound. We are ultimately coming to the office to then join Microsoft Teams meetings.

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      8 people found this review helpful
    7. 2.0
      Former Employee, more than 1 year

      Too many flaws to justify working here.

      11 Apr 2023 - Senior Relationship Specialist in Scottsdale, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture and benefits at Vanguard were great. I made friends, formed great relationships with management, and initially this job was a great experience. They will pay for you to get licensed, and in the past have even had incentive bonuses for overtime.

      Cons

      Really wanted to give 3 or 4 stars, but there's just too many issues to justify such a rating. The most glaring con was that the technology was downright TERRIBLE, to the point where it's embarrassing. Oftentimes, there would not even be a solution for what seemed like the simplest issues, and it was not uncommon for online forms and processes to outright fail for clients for no apparent reason, causing frustration and dragging calls on far longer than they should've been. Clients constantly called in elevated, and wait times were frequently very long, leading to further elevation. Morale constantly tanked because of this. They pay substantially less than industry standards, and despite what they may tell you it is not made up for by bonuses and benefits. Any raise through promotion feels incredibly meager and only encourages one to look at other firms in the industry. Don't use too much PTO if you plan to terminate with them or they will pursue you for the monetary amount.

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      7 people found this review helpful
    8. 3.0
      Former Employee, less than 1 year

      Disappointed..

      30 Mar 2023 - Financial Processor in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management was ok in regards to being friendly Pay Remote Benefits Teammates

      Cons

      Not second chances No termination warnings No coaching to show you what to do to fix your mistake Will not give you an explanation was to why or when you're able to get rehired again Not enough training time.

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      3 people found this review helpful
    9. 5.0
      Former Employee

      Outstanding firm

      7 Jun 2023 - Associate General Counsel in Malvern, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wonderful mission, very client centric

      Cons

      Can be a bit slow moving at times, reflecting the conservative approach one should take when managing trillions of dollars of other people's money

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    10. 4.0
      Current Employee, more than 5 years

      Lot of Change

      6 Jun 2023 - Financial Advisor in Scottsdale, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Good team Company is prioritizing Financial Advice Good company Job security Work life balance

      Cons

      Feel limited on the things we give advice on and tools to help clients Using inadequate financial planning software

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    11. 2.0
      Former Employee, less than 1 year

      Negative experience

      31 May 2023 - Client Relationship Associate in Valley Forge, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The hybrid schedule is nice and if you live close to the office not many pros.

      Cons

      This position is actually just a call center which was not what the recruiter led me to believe. The management only cares for you to pass your Series 6, SIE, and Series 63 within two attempts of the exam. If you fail any of them on your second attempt, they will fire you right away. I was informed I was no longer employed over a 3 sentence teams message from my manager.

      1 person found this review helpful
    Viewing 1 - 10 of 4,799 Reviews
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    Vanguard Reviews FAQs

    Vanguard has an overall rating of 3.6 out of 5, based on over 5,241 reviews left anonymously by employees. 66% of employees would recommend working at Vanguard to a friend and 62% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Vanguard employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Vanguard. This rating has improved by 3% over the last 12 months.

    66% of Vanguard employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Vanguard 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

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