Vanguard Reviews

Updated 10 Aug 2020

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3.3
51%
Recommend to a Friend
73%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
371 Ratings
Pros
Cons
  • "Call center environment can be draining(in 220 reviews)

  • "It's not good when an entry level can hear that on the directors got their job from favoritism(in 76 reviews)

More Pros and Cons
  1. COVID-19
    Helpful (40)

    "If you are taking a client service role it’s going to suck"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retirement Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than 3 years

    Pros

    Tough to get fired Big company so lots of opportunities to move into different departments and areas of the business Solid benefits (10% 401k contribution 6 year vesting, plus 4% dollar for dollar match after first year, health benefits are decent not great) Pays for your licensing Can be a good stepping stone into the industry vanguard is a major name that looks good on a resume You don’t have to take the work home with you. When I clock out I’m done

    Cons

    Vanguard has transitioned to what they call “new ways of working” it’s a repackaged scrum or agile methodology that you may be familiar with. What this really is a means to micromanage every aspect of your day. They will try to squeeze every last second of productivity out of you. Problem is, is the goals they set are stupid and/or unrealistic and have nothing to do with successfully doing the job. Giving good service or taking care of the clients is now frowned upon a s efficiency is preached. The “leaders” (your supervisors and their boss the line manager) are so incompetent and removed from the role and are literally some of the worst managers at any company I have ever seen. The micromanagement is next level. In the wrong code for more than a minute be prepared to talk about it at your huddle where you have your pathetically incompetent superior have you discuss your metrics EVERY DAY in front of your team. Be prepared to lie like a lot as to why your metrics weren’t perfect. Doesn’t matter if it was you doing the right thing and taking care of a client they will tell you you did the right thing but you must document in your daily log lots of useless information to again make your pathetically incompetent boss job easier when it comes to micromanaging you. Vanguard loves to send out lots of emails and make you do a lot of unnecessary manual reporting for your metrics. By doing this it will hurt your metrics and you will have to talk about it at your stupid huddle. I have colleagues who recommended doing this while clients are on hold and the supervisor acted like that was a great idea. You will find many colleagues who are in low pay grades but have been there for 20 years, there is a reason. They are the most useless incompetent people and there is a reason they are where they are and will make your job much much harder whenever you call in to a department and get one of these useless individuals. They will push back and refuse to do their jobs because they are lazy af. Vanguard promises career mobility and lots of opportunity. Not true at all. Getting off the phone is nearly impossible in NC. The roles are incredibly competitive and few and far between for the good phone roles (advice). For the last advice posting there were hundreds of applicants for a handful of roles. We have tons of People who have passed multiple CFA levels or have a CFP and are stuck in a low grade client service role. If you want to move up quick get into leadership. Be the biggest suck up you can be and you will get a role as a “leader”. The internal promotion process consists of you writing a cover letter and interviewing. The jobs are solely given to those who interview well. If you have experience, credentials, great performance reviews or recommendations you will be overlooked by someone who answered STAR questions better. You may think I am exaggerating, I had 2 hiring managers, multiple supervisors, and a senior leader all tell me that the interview matters over everything. They even had the nerve to tell me my job performance did not factor into their decision AT ALL. No wonder there are so many incompetent supervisors. Pay is low and slow to move up. Even as you move up the ladder it is not like other companies where you may see large jumps in pay. It is extremely slow increases unless you are in certain positions. In NC advisors are where the money is. Our processing is a nightmare. You will deal with many angry clients because of how inept our processes are. There is a focus on improving them and changes are being made so this may get better. There are new rules and changes to your job. You will not be given any time to learn about them but will be told it is your responsibility to find the time. Meaning lunch break or before or after to work to learn these changes. Almost everyone gets “fully successful” as a performance review. If you are a high performer chances are the people that are terrible at their job will get the same raise and have the same comp as you. Just leave. Trust me if you are a high performer who will make much more outside of Vanguard and you will never get paid what you deserve. Vanguard loves mediocrity. If you stay you will see all of the top reps leave fairly quickly.

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  2. "Very sophisticated and professional"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    Very supportive and friendly coworkers, always willing to help.

    Cons

    Certification exams are a total beast

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  3. "Good entry company"

    5.0
    Current Employee - Fund Financial Analyst in Malvern, PA

    I have been working at Vanguard full-time

    Pros

    Work and life balance Location Good Culture

    Cons

    Below industry average pay Conservative Slow to take action

  4. Helpful (1)

    "A good first gig"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Relationship Specialist 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    Flexible work life balance Bonus Work with young people mostly (if you consider this a pro)

    Cons

    Salary no mobility Phone role You get 30 mins for break, which is what you need to use if you plan on going to the BR. I hope you poop fast!

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  5. Helpful (2)

    "Great experience, but can get draining"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Orders Level II in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    PTO was great, partnership bonus every year, overtime was offered quite a bit during tax season, good team environment, 37.5 hour weeks (outside of busy times), leadership that truly cared even if they sometimes didn't understand or attempt to fix the problems we would take to them

    Cons

    It's very easy to get stuck in a phone position. Since it's the largest department by far, the turnover rate is huge. There's just not enough open roles for everyone to stay on past the phones position(s). If something is available then there are dozens, if not hundreds of applicants. Taking calls day in and day out can be draining. It gets worse when those people are angry because some part of the site is down (again) or because they had to wait so long on hold to get someone (sometimes a few hours in really busy times). With no real progression in sight, it becomes a harder and harder to find the motivation.

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  6. "good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Malvern, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    good benefits and hours to work

    Cons

    not great at adapting to change

  7. Helpful (9)

    "Vanguard on Decline"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - BSA Analyst in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than 10 years

    Pros

    Not now. They abandon what made Vanguard special.

    Cons

    No loyalty to crew. Shrinking benefits

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  8. Helpful (1)

    "Phone role"

    5.0
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vanguard full-time

    Pros

    Great company to start with

    Cons

    It is a heavy phone role

  9. "Good place to start and end career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Portfolio Implementation Associate in Malvern, PA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for more than 3 years

    Pros

    Sponsors licenses Great benefits Many opportunities for growth

    Cons

    Hard to increase salary through internal advancement Outside hire salaries are often higher that those hired internally Sometimes hard to come into the company outside of entry level or contract work

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  10. Helpful (4)

    "Would not reccomend"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - High Net Worth Client Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    easy job easy way to get licensed if you want to get your feet wet with your investment licenses

    Cons

    Lowest pay in the industry puts the clients first to the detriment of the employees Antiquated systems No commission for sales roles

Found 2515 reviews