Pros
Good work-life balance Everyone at all levels know this job sucks so you can joke about it Licensing
Cons
They never told anyone about how it’s just a miserable call center environment. It was explained to me that we’d basically be assistants to advisors and maybe take 10 calls per day. I took closer to 50 calls every day and at least 85% were people complaining about paperwork or the website. You get licensed to have people call in and argue with you about paperwork. Nobody tells you anything about paperwork in training so once you start you’re just thrown to the wolves and clients are even worse to deal with The website is awful Leadership is really annoying to deal with. Team leaders never want to help you out and deal with pissed off clients. They like to go to meetings with each other to beat each other off talking about how great they are. They tell you that to get promoted you need to show that you care and get involved, but when you try to get involved they tell you they need you on the phones because the clients need you Lots of bs gets fed to employees about how “the clients need you” and “the clients are the main priority” but if you have a call run in to your lunch and then take your full hour of lunch you get talked to for “not being there for the clients” and those minutes you’re finishing lunch count against you The main thing that gets you through the day is mapping out the time you have off the phone. What kind of awful morale is that, if the main motivation is finding time to not do your job? This job was explained to me to be really great about teaching you finance skills and be really rewarding. The most rewarding feeling was when I hung up after successfully not jumping out a window after explaining how to click “continue” to the 6th person over the age of 70 in 2 hours You can’t afford expensive alcohol to deal with all the criticisms listed above on the Vanguard salary