Pros
Good benefits and PTO. Company recently implemented an awesome incentive plan for overtime hours worked.
Cons
This is absolutely the worst place I have ever worked at. Clients are suffering from poor internal processes, outdated systems, constant employee turnover and that's just a small portion of what's wrong. Clients call in all day long yelling and screaming mostly about turnaround times, incorrect information and the millions of hoops they have to jump through to get access to their money. The absolute worst part of working at Vanguard is the disrespectful ways that employees treat each other. Management's way to deal with this is too just not promote these individuals and not give them increases in pay which just makes them more miserable. How about some good old fashion leadership and give people feedback about "HOW" they are behaving. This punitive environment has so much focus on defects. We are all human and by default will make errors because we are simply not perfect. Managers run around coaching people loudly in their cubes. There is no respect for your individual privacy. You have some managers who will record a defect follow up in Verint when they have not even discussed the defect with their employee. This environment is so punitive that you barely feel like you are doing something well. The pay is absolutely a joke. The amount of information that you are required to know, learn, discuss, the outdated systems, lack of professional leadership (some, not all) and brutality that you have to endure from your own coworkers far out ways the pay and benefits.