Organization not what it claims to be in values and culture. The organization has outgrown it's structure. - Associate Manager Ulta Beauty Employee Review

2.0
25 Aug 2014
Recommend
CEO approval
Business outlook

Pros

The best thing about working for Ulta Beauty is learning about the products, skincare, hair care, and cosmetics and what they are really about, and receiving gratis giving me the ability to see for myself.

Cons

The challenges in working for Ulta Beauty are the fact that the company has higher expectations of workload and customer service duties than they are willing to provide the resources for (ie. payroll hours), and the communication systems are disorganized, inconsistent, and inadequate, and if your district manager is not a good person the company will not listen to you or help you but will back them no matter what. The organization lacks the ability to properly train managers, and some just never get trained for their jobs, causing mass confusion and overwhelmed staff because most everyone is new to the company. Depending on the manager, you can have a work-life balance. Values do not reflect their claims of values and culture. They would be good values if they were exercised.

Explore other reviews about Ulta Beauty

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun place to work, fast pace and always newness

Cons

Very demanding of all levels of management

2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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