Unorganized manager, clichy co workers and told I'd get more hours than I actually received - Sales Associate Ulta Beauty Employee Review

2.0
11 Apr 2012
Recommend
CEO approval
Business outlook

Pros

Flexible hours, flexible hours, make up

Cons

I was told when I was hired I'd be working 15 to 20 hours a week. I was definitely misled when taking this job. Since they had to keep cutting hours there were times when I was only given 5 hours within two weeks. Yet somehow they were able to keep hiring on new girls. When I was hired it was two months from the interview date, that should have been my first red flag. Some of the floor managers were very rude to me. The "manager's" had to overlook everything I did and my boss was basically incompetent. How she became a manager I'll never know. While moving bags around for her the way she wanted she had an issue with which ones I moved around first. Talk about a ditz. I had an issue with her when she didn't clearly explain my schedule to me. It was my first week and my schedule was written on a piece of paper because my name wasn't in the system yet. Apparently I was supposed to get my new schedule for the following week that Friday for the coming "work" week. I was out of state that Friday and I thought I was also off on Saturday and Sunday. This is after I already double checked with her by specifically asking if I was only going to be working Monday and Tuesday for the whole week because I was going out of town. To anyone even remotely coherent they realize a week is Monday THROUGH Sunday. This is just one example of how she didn't understand anything. Then she somehow didn't understand why I thought I was off on those days. My store also didn't have a product book or offer any real training besides a few basic common sense videos. I didn't like being searched like a criminal every time I left the store which I've never had to do anywhere else. Also, telling every customer when they are purchasing something that they can get two free magazines is a lie. You can't tell them they will have to start paying for the subscription unless they ask you what's the catch or happen to see it on the flyer you hand them. If I'd known how few hours I'd get and what a generally cold working atmosphere it was overall, I wouldn't have taken the job.

Explore other reviews about Ulta Beauty

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

sweet company that appreciates their employees, great gratis!

Cons

the hours kind of suck sometimes

2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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