4.0
29 Apr 2025
Former employee, more than 3 years
London, England
Recommend
CEO approval
Business outlook
Pros
Fantastic benefits Generally good team members and people Technology is leading in category and cutting edge Culture is flexible and trusting Customer first mentality
Cons
Some leadership issues Latest comms package punitive on churn but no incentive on renewals. Weak corporate direction Squandering market leading opportunity Missed a beat in agentic messaging Global marketing defunded Beholden to share price, lots of change and cutting bottom line - impacts delivery and support teams The only constant is change Poor US performance hit rest of world bottom line.