Pros
I’ve worked at Trip.com for nearly 6 years, and there is a very good reason for that. The people at Trip.com make the job worth it. The managers, co-workers, products, benefits, etc. make the job worth it. I’ve progressed to different departments due to the company’s opportunities as it regularly promotes staff. For example, we recently hired multiple new QCs and a new Knowledge Analyst internally. The salary is great. The office management are approachable. There are plenty of reasons to enjoy working here, For new staff, we have four big departments to work for which is exciting and something I wish I had to a choice to decide between when I first joined the company!
Cons
For some levels, the salary is not high enough. This needs to be examined, but unfortunately, salary reviews come once a year and it’s decided by HQ. Some OPs and higher managers micro manage based on performance and due to this, there is not an interpersonal culture where agents can build strong with their TLs in some cases. Thus causing burnout and attrition.