Poor processes and poor management - Customer Service Advisor Trip.com Group Employee Review

Very hard to perform your job well as the companies policies and procedures are incredibly deceptive and impossible to explain to customers. Horrible shift rotation, that is only getting worse. At times the schedule will have you working 7:00 - 15:30 and the following day you’ll be working 14:30 - 23:00. Incredible oversight from management as to the toll this can have on your physical and mental health. Management talk to you like you are dirt, especially one of the trainers who has no people skills whatsoever.