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The UPS Store

Part of UPS

Is this your company?

franchise ownership makes a big difference - Sales Associate The UPS Store Employee Review

4.0
5 Jun 2020
Recommend
CEO approval
Business outlook

Pros

Many diverse parts to the job which can be strategically emphasized if/when looking for employment elsewhere. Gain experience in customer service, multi-tasking, time management and operating office equipment. Likely to obtain Fingerprint Rolling Certification and/or become a Notary Public. Depending on your boss and so long as you are actively seeking knowledge, you can learn a lot about entrepreneurship, have ample opportunity for growth, and cultivate valuable and rewarding relationships with local residents and businesses.

Cons

Because UPS has a lot of relationships with various retailers, customers can be demanding and expect you to know everything about every company, especially when it comes to returns. The UPS Store and UPS Corporate are separate entities, a difficult concept to have to explain when people have certain questions about deliveries. Some franchise owners can be cheap, which affects your hours, pay, and workload.

Explore other reviews about The UPS Store

3.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They were willing to grow my skills and teach me a decent amount about all things print. They reliably gave me 40 hours of work. Day to day was mostly self managed, so they trusted you if you were competent.

Cons

Ownership was incredibly cheap. I was promised raises as print expanded, that was certainly not the case and when i brought that up I already knew what the answer would be. I had to beg for an upgrade to our print facilities that only came at the expense of losing an assistant to help with print. Overall ownership lacked willingness to spend money to make money. Despite losing an assistant I received no raise and workload only continued to get piled on as other aspects of print got given to me until I was essentially a one man team.

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