Customer Care - Great Place to Work - Customer Care Representative TextNow Employee Review

Thanks for taking the time to share your feedback. We're glad to hear pay and benefits meet your expectations, as we’re always working to ensure our total rewards remains strong. We’re truly sorry to hear that your experience at TextNow hasn’t matched your expectations. Especially if you’ve seen a shift in the culture you once valued. As you know, culture is something we take very seriously, with our Values Bootcamps, culture interviews and more. We know it requires ongoing attention, reflection, and effort from everyone, especially our leadership team. While we recognize that not every decision will land perfectly, we are committed to learning from both our wins and our missteps. We value open and honest feedback and are constantly working to improve processes, clarify standards, and build stronger accountability across the organization. We will continue evolving to create a place where people can do the best work of their careers.