A hire and fire company - Customer Service Representative Tech Mahindra Employee Review

1.0
11 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Remote working in the UK to 100 % - no other plus.

Cons

Very stressful and unorganized onboarding- very pushy training, not possible to learn efficiently what was necessary - setting KPI that the employed are unaware of and demand to understand the KPI through the training - constant incoming calls or chats with disappointed customers complaining about 1- 2 hours waiting time and agents that could not answer question - not serious customer service approach as customer demands higher quality. A classic hire and fire company -the worst I have seen in 10 years - a very efficient HR department with ads out constantly - they hire and fire - I recommend researching and choosing another company

Explore other reviews about Tech Mahindra

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Very open and help everyone learn to be the best employee.

Cons

Nothing to be specific. Always encourage to learn.

1.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

* Pay arrives on time, consistently. * Benefits package is decent relative to the industry. * They do invest in internal training programs.

Cons

* Promotions happen, but pay raises simply do not — in three years, I never witnessed a single one, regardless of title or tenure. * They clawed back a 1% cost-of-living raise by quietly cutting variable pay by an equivalent amount. * Overtime is effectively off the table. Budget comes first, always. * HR exists on paper only. Don't expect support or resolution when you need it. * Expense reimbursements — including professional certifications — are like pulling teeth. Expect a fight. * Benefits and perks have been steadily eroded over time to cut costs. * Certain groups of employees are visibly and consistently treated with less respect, given fewer opportunities, and held to different standards than others. Leadership has shown no interest in addressing it.

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