3.0
19 Mar 2024
Former employee, more than 1 year
Jacksonville, FL
Recommend
CEO approval
Business outlook
Pros
The people that I actually interacted with within the company were very nice. Managers as well as coworkers. The company was terrific about providing necessary equipment to work remotely. The salary was great and lots of excellent benefits. Lots of room for overtime.
Cons
The company does not give you the tools you need to help customers. For example, there is basically no way to send documents electronically. I would say. 98% of things that customers needed such as a copy of a title or send us a bill of sale: it had to be done by fax or mail. This is 2024… Customers would get furious and rightfully so. It was very frustrating to want to help customers, but not have the tools to do so.