Loyal TD employee - over 15 years experience in multiple roles - Manager Customer Service TD Employee Review

3.0
11 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Benefits, Pension, Banking Benefits, opportunities for advancement, employee savings plan. There are some really great people who work for the company - management included. Diversity and inclusiveness is of huge importance at TD.

Cons

L&D (which at one time was revered) is nearly non-existent; the TD brand, culture and organization as a whole is inauthentic. Employees are no longer valued as they once were. Customers are charged far more then necessary for services (although this is true of most big banks). Sales revenue is of more importance than relationship building. What was once a great company to work for, with a brand you could stand behind is no longer in existence. TD does not value long time employees or pay well. Again, like most financial institutions, you have to jump ship to make the better salary. Staying loyal to one FI will not line your pockets.

Explore other reviews about TD

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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