Good until it’s not - Anonymous employee T-Mobile Employee Review

1.0
8 Oct 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits. Coworkers are great and make time go faster!

Cons

Sales is not my thing but this company made it unbearable to sell things with a good conscious. The metrics that change every month are very unattainable and made me question the integrity of some leaders who wanted me to do sketchy things just to make a sale. There is also no room for promotion. It’s not what you know it’s who you know so the “we promote from within” is not true. You have to drink the koolaid if you want anyone to notice or help you move up. Managers and coaches are never on the same page, making it hard to get consistent answers within 1 team. Lots of misinformation all the time. The shifts suck and mornings are specifically reserved for tenured employees even if they aren’t all that great.. For rewards you get pizza, or Red Bull or king size candy bars. For a place that has you sitting all day they don’t offer many healthy rewards. Lastly the customers are the worst. Tmobile makes a lot of promises but because of how sketchy some reps are, you are likely going to deal with angry customers who got wrong info. It happened every other call and somehow you were still expected to get a 10 on every survey.

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5.0
14 Jun 2026
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CEO approval
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Pros

No micromanagement, Good work life balance, No commission cap

Cons

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5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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