Was headed downhill when I jumped ship. - Retail Sales Representative T-Mobile Employee Review

4.0
13 Sept 2009
Recommend
CEO approval
Business outlook

Pros

When I was there, the pay was good (perhaps slightly lower than at competing companies like AT&T or Verizon), the atmosphere was relatively relaxed (I hate high-pressure/high-stress sales), and the company was good to the customers for the most part. I was very happy with the benefits.

Cons

My immediate management (store and regional managers) were frustratingly unhelpful. I wanted to move up in the company, and was met with resistance and negativity. This strikes me as mainly a local problem, though, not company-wide. I was starting to get very frustrated by the frequent changes in the benchmarks they wanted us to hit. Our goals kept shifting and morphing, making it difficult to keep up with what they wanted of us. When I started with T-Mobile, they just wanted us to sell phones. Then they started watching metrics. Then they couldn't decide which metrics were important to them. It was a pain.

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5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Always changing atmosphere no day is the same

Cons

Depending on leadership not a lot of recognition

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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