Great Company - Retail Sales Associate T-Mobile Employee Review

5.0
22 Apr 2013
Recommend
CEO approval
Business outlook

Pros

Worked with T-mobile for 5 years and there are many others who stayed with the comapny for even longer. They provide good pay for the position, a fair commission structure, lots of support from management, and a GREAT work life balance. There is TONS of PTO time available and it was not uncommon to see reps take vacation for 3 weeks or a month at a time, plus they supplement your commission while you're on vacation. In the stores where I worked, the competition among reps was alway friendly and there was no stealing customers from each other, but I've heard of that happening at other locations. If you work hard, you will be promoted. They offer good service and fair pricing to customers (comparatively) so the products are not hard to sell at all. Overall, great company, they truly live their corporate vales. "I am T-mobile, count on me"

Cons

The wireles industry changes very frequesntly, so there will ALWAYS be new phones, new services, new plans and new everything to keep up with. Also, there is always the chance that you'll get a bad manager, or greedy co-workers who steal your sales, but in general my personal experience was very good. They have a "black-out" period around the holidays where no one can take vacation...but my birthday falls during this period and I was always able to take a birthday vacation, but that's because my managers were all really cool.

Explore other reviews about T-Mobile

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

This has been the best workplace for me so far. Love the energy, management, people, workplace, free food every now and then, great coffee.

Cons

IT department can be more proactive.

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

182
avatar
T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
See reviews by: Helpful|Rating|Date|All