Don't expect to move up unless you are the "chosen one". - ADR T-Mobile Employee Review

3.0
3 Jul 2009
Recommend
CEO approval
Business outlook

Pros

Relatively good pay for the job. Good benefits and 401K match. Pretty easy job and lots of independence. Lots of flexibility with time off and vacations.

Cons

I'm speaking to the current state of affairs... No promoting from within the company. Even high producing salespeople are rarely considered for management or promotion. Incompetent Middle Management....when times were good, many looked like superstars. With the recent decline in the economy, "the emperor has no clothes". Coaching and development is non-existent. I approached the regional managers for some feedback about what I need to do about advancement and I get a thoughtless response. They sure do like it that I exceed my quota and help coach and develop my peers. Silly promotions and a lack of honesty about who our company is and what it means to our customers. Focus is so dispersed amongst a large group of "initiatives" that its difficult to be effective. Focus changes every month making it easy for underperformers to be held accountable.

Explore other reviews about T-Mobile

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Great perks. Free lunch every day

Cons

Hard work cold calling and some territories harder than others

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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