Boring and Micro managed - Store Manager Swarovski Employee Review

2.0
27 May 2015
Recommend
CEO approval
Business outlook

Pros

Managers have a great discount Learned a lot about Crystals Fun people

Cons

Slow boring and again slow and boring...hardly ever had sales, now with a new VP finally there are sale items, promotions and a rewards program after 3 failed attempts at others. They push designer signing events with no discounts and constantly calling clients to come in and shop they are constantly being harassed. They need to realign hierarchy in store to asst manager and key holders. If all Brand Ambassadors are equal there is no reason for anyone to succeed to motivate to achieve anything other than a monthly bonus. it doesn't make sense. Jewelry does not stay current with trends as often as it should. It is stagnant and need upgrading.

Explore other reviews about Swarovski

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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