A culture of backstabbing - Anonymous employee SurePayroll Employee Review

3.0
18 Oct 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Was really a great company to work for when I first started. Great salary, a relatively close drive (40-45 minutes on a good traffic day) but that's Chicago. Now that Paychex has taken over day-to-day operation, my outlook really changed (see cons).

Cons

Training is minimal. A lot of undocumented processes or in essence "fly by the seat of your pants" mentality which in some cases led to disastrous results, especially when dealing with client's complex tax issues. In my department, I had to deal with individuals who "dump and run" issues on your lap and expected you to fix it., even though it's not your responsibility. I presented many issues like this to my manager who shrugged his shoulders and just took it on even though it just added more to the pile.

Explore other reviews about SurePayroll

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, company and people

Cons

Low base pay, a lot of changes

1.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, decent benefits, unlimited time off.

Cons

From the start, it was uncomfortably obvious that at least half of the people in marketing had problems with one another. You could actively feel the tension in every interaction: during video calls, in email threads, even in Slack chats, etc. At first, I blamed structural issues. The various marketing teams were set up in a confusing way, and it wasn’t clear who owned what or who made final decisions. So I understood why everyone felt like their toes were being stepped on. However, I really think it goes beyond that. There’s a fundamental lack of respect, and it’s led to an extremely negative and passive aggressive environment. The pay is slightly above market value, which is what led me to accept the job in the first place (despite one of my pre-employment interviews with the team being so tense and uncomfortable that the hiring manager actually had to apologize). However, I really wish I had trusted my gut. My experience at SurePayroll was by far my least favorite of my entire career.

See reviews by: Helpful|Rating|Date|All