Once a good place to work, now falling apart - Key Holder Sur La Table Employee Review

Horrible executive "leadership" (though they don't know how to lead, which is the problem) Store managers are under such pressure to make numbers and focus on schizophrenic directives from upper management, that the employees are mistreated. Good managers can't last long. There is an environment of fear everywhere. If you don't make your numbers, you get fired. If you make your numbers but don't do it their "way", you get fired. Managers and supervisors were expected to be "yes" people, not creative go-getters. Inexperienced, terrible managers only ones willing to attempt to run stores. Terrible pay. Training for new people - non-existent Ongoing training for current products - awful Customer service and staff abilities - awful In our store the facility itself was awful. A/C broke every year with in store temps reaching over 100 degrees often. Heating unit broke down every winter. The building leaks every time it rains.