Great benefits, but workload and monitoring lead to burnout - Bodily Injury Claims Specialist State Farm Employee Review

2.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and direct manager. I enjoy when I get to actually work my claims and take care of the customers.

Cons

Extremely heavy workload that seems to never be caught up no matter how hard you try. Every minute is monitored and a lot is screen captured. If you only work your standard hours you will get behind and overtime is a precious commodity. The constant monitoring, every move analyzed or data captured to determine if you are working in their eyes. Unrealistic expectations for the immense amount of work that is put on every claim rep and I am sure they will find even more to dump on us. Wanting quality and quantity but at the price of burnout, stress and mental breakdown.

Explore other reviews about State Farm

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Work culture is positive, middle management is generally very employee friendly.

Cons

Executives seem to be less focused on overall employee satisfaction each year.

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
See reviews by: Helpful|Rating|Date|All