Significant Challenges and Limited Growth Opportunities - Technical Support Squiz Employee Review

Excellent technology that competes handily with the big boys in contemporary, enterprise-level digital experience platforms, but operates around half of their total cost of ownership. The Squiz DXP has been fully SaaS delivered for years while competitors are still undertaking this transformation while restructuring to composable stacks from monolithic models. The company leans in with Customer Success more than any other software provider in my employment history. In monthly check-ins, we share our own perspectives on our customers' analytics and offer tips to enhance value and utilization while staying on top of their challenges and goals. The sense of partnership is palpable here. The company feels like a 26-year-old startup. With 350 people, they can be nimble but still powerful when responding to market demands or opportunities.

"Squiz" means "a closer look" — slang term from AUS where the company was founded/headquartered. The term still elicits smirks and snickers here in the US market, but curious customers and prospects who ask about the name quickly smile and agree that it's a good name for a DXP. We're grateful that Gartner includes us in the last 10-or-so consecutive Magic Quadrant studies, but we feel unfairly forgotten and abandoned to the hapless rabble of niche players despite consistent enhancements and consistent ~20% YoY growth. This analyst really needs to undertake a serious and sweeping re-evaluation of this scrappy, up-and-coming competitor.

- The people who work here are pretty friendly. For the most part, people will offer a helping hand when needed - The flexible remote-work is nice with a WeWork to work anywhere you want - Shut down from Christmas - New Year is nice (though if you're new, it's not free time off, you will have to use your PTO or take unpaid days off) - P&C team in America pushes a lot of initiatives forward to try and make Squiz U.S. better place to work

- The Gartner Magic Quadrant has them as a complete flatline vendor. They will forever stay in the niche category due to their huge footprint into Australian and European SLED. If not for this, they'd be unknown. - The Australia Executive team, which all have 0 experience in GTM teams or scaling DXP technology for commercial use, especially in the U.S market, runs the whole company and has a chokehold on every aspect of the company. Before you join, the first question you should be asking is how many new customers have they brought on the last 2-3 years and how much control you will have to run your own bodies of work. The answer for both will be very low. - Vet the leadership team to other DXP companies in the space. You will see their backgrounds and skills reflect their flatline (or even negative) growth while every other player in the space is gaining momentum. - The interview process is extremely out of whack and there is a good chance they will waste your time and at the last second, pull everything off the table from you due to internal bureaucracy and highly mismanaged communications from their teams. Tread carefully when interviewing and make sure you talk to many people at the company first. - They have no 401k match in the U.S despite operating there for over 10 years. This also is a red flag. - All of their last 5 star reviews on Glassdoor are fake or staged. They all came at the same time and say the same generic things. Most employees in Squiz U.S have not been there for 3 years on the sales team. Red flags with that as well. - Their teams in general are rather inexperienced and it reflects in their downward trend with customers and flatline growth. They don't tend to hire the best people and they historically have lost all of their best employees due to Australia chokehold on the company. - Leadership has had many shake ups. They have went through over 3/4 sales leaders in the U.S since 2021. Most recent was a VP from Sitecore who grew their partner business better than anyone at Squiz the last 20 years ever could've done, but again, due to Australia chokehold and a not-experienced C-Suite, they fired their most recent Sales leader after just 10 months. So there is no true leadership there at the moment, though they're trying.